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Frequently Asked Questions

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number for your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will investigate.

Q: How long does shipping take?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days.

Q: Do you ship internationally?

A: Yes. We ship worldwide to ensure that every customer will enjoy their shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you want and click the 'Add To Cart' button. If you can't find the button, you can click on the product again. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible.

Q: Does Umani E-Store provide a quality guarantee for all the products being sold?

A: Yes. If you do not like the product or find damage on the product, contact us immediately. We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed.

Q: Do you offer a refund if I don't like the product?

A: Yes. We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details.

If you have any additional questions that have not been addressed in our FAQ, please contact us at customercare@umani.shop and we will get back to you as soon as possible.

Q: Why am I being charged shipping multiple times when I checkout?

A: Every item has an associated shipping cost, which needs to be charged. Many of our items also ship from different global locations, and so even if you order them from one cart, the shipping cost is charged individually. Note that in most cases, the items will be shipped individually. This also helps ensure that you can receive and enjoy the items that have a faster processing time, sooner than those that have a longer processing time.

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